Refund Policy

Last updated: March 13, 2026

We want you to be satisfied with HanziForge. This Refund Policy explains how cancellations and refunds work for our paid Imperial Pro subscriptions.

1. Subscription Cancellation

You may cancel your Imperial Pro subscription at any time through the Stripe customer portal, accessible from your Account Settings.

When you cancel, your subscription remains active until the end of your current billing period. You will not be charged again. There is no prorated refund for unused time within your current billing cycle.

2. Refund Eligibility

We offer refunds under the following conditions:

• Monthly Plan (Imperial Pro Monthly): You may request a full refund within 7 days of your initial purchase. After the 7-day window, or for subsequent renewal charges, refunds are not available.
• 6-Month Plan (Imperial Pro 6-Month): You may request a full refund within 14 days of your initial purchase. After the 14-day window, or for subsequent renewal charges, refunds are not available.

Refund eligibility applies to the first payment of a new subscription only. Renewal charges are not eligible for refunds, as you can cancel your subscription before the renewal date to avoid future charges.

3. How to Request a Refund

To request a refund, email us at [email protected] with the following information:

• Your account email address
• The date of purchase
• The reason for your refund request

We aim to respond to all refund requests within 2 business days.

4. Processing Time

Once a refund is approved, it will be processed through Stripe. Refunds typically take 5 to 10 business days to appear on your statement, depending on your bank or card issuer.

5. Exceptions

Refunds may be denied if:

• The request is made outside the eligible refund window
• The account was terminated due to a violation of our Terms of Service
• We detect abuse of the refund process (e.g., repeated subscribe-and-refund cycles)

In exceptional circumstances, such as extended service outages or billing errors on our part, we may issue refunds outside the standard eligibility window at our discretion.

6. Contact Us